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Warranty

 

Shade Structures

Warranty

General Conditions

• The warranty set forth shall be the purchaser's sole and exclusive warranty.
• All warranties below are effective from the date of installation by Shade America, its subsidiaries or agents.
• Shade America reserves the right to repair or replace any item covered by this warranty.
• This warranty will be void if the structures are not paid for in full.
• The warranty is void if the structures are not installed in strict compliance with the manufacturer specifications.
• Purchaser shall notify Shade America or its agent in writing detailing any defect for which a warranty claim is being made.
• Shade America shall not in any event be liable or indirect, special, consequential, or liquidated damages.
• Shade America specifically denies the implied warranties of fitness for a particular purpose and merchantability.
• The warranty is void if any changes, modifications, additions or attachments are made to the structures or fabric without the written consent of the manufacturer.
• No signs, objects, ornaments, fans, light fixtures or decorations may be hung from the top part of the structure, unless specifically designed and engineered by the manufacturer. These items may interfere with the fabric causing the warranty to be voided.

Fabric

• Shadesure® fabrics carry a 10 years limited manufacturers warranty from the date of installation, against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold, or discoloration with the exception of Red and Red/White stripe and Coolbrella shade structures which carry a 3 year limited warranty. Should the fabric need to be replaced under the warranty, Shade America will manufacture and ship a new fabric at no charge for the first 6 years, thereafter pro-rated at 18% per annum over the last 4 years.
• All fabric curtains, valences and flat vertical panels are not covered under the warranty.
• Fabric is not warranted where it is installed on a structure that is not engineered and built by Shade America or its agents.
• This warranty shall be void if damage to or failure to the shade fabric is caused by contact with chemicals, misuse, vandalism, any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.
• All fabric tops are warranted for winds and gusts up to 90mph and prior to snow or ice accumulation.
• The structures have been designed to eliminate any friction between the rafters ad the fabric. The warranty will, therefore, be voided if any modification (temporary or permanent) or any attachment (temporary or permanent) is made to the rafter, cross pieces, or ridge beams.
• Labor for the removal, installation and/or freight charges will be covered in full for a period of 12 Months, where the shade structures supplied and installed by Shade America are defective. In all cases where the shade structures are not installed by Shade America or its agents, all labor for the removal, installation and/or freight will be at the customers’ expense and the warranty will only be applicable to the repair or replacement of the defective materials.
• Shade America reserves the right, in cases where certain fabric colors have been discontinued, to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color. The company does not warranty that any particular color will be available for any period of time and reserves the right to discontinue any color for any reason it may determine, without recourse by the owner of the discontinued fabric color.

Thread - Teflon® or Gortex®

• Shade America warranties its sewing thread for a period of 8 years.
• This warranties that the sewing thread will be free from defects in material and workmanship and will not be damaged by exposure to sunlight, weather or water.
• All other warranties are disclaimed.
• Labor for the removal, installation and/or freight charges, or tops with damage caused by thread, will only be covered in instances where Shade America has installed the shade structures. In all cases where shade structures were not installed by Shade America or its agents, all labor for the removal, installation and/or freight will be at the customers’ expense and the warranty will only be applicable to the repair or replacement of the defective materials.

Steel

• The structural integrity of the steel is warranted for a period of 10 Years.
• Workmanship and painted surfaces are warranted for a period of 12 months. This warranty shall be void if damage to the steel frame or paint is caused by contact with chemicals misuse, vandalism, and any act of God, including but not limited to, ice, snow or wind in excess of the applicable building code parameters.

Installation

• Labor for the removal, installation and/or freight charges will only be covered in instances where Shade America or its agents have installed the shade structures. In all cases where units were not installed by Shade America or its agents, all labor for the removal, installation, and/or freight will be at the customers’ expense and the warranty will only be applicable to the repair or replacement of the defective materials.

 

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